Privacy Policy

Che'C Serenity ("we", "us") runs this website to tell you about our services and to make it easy to book an appointment. This page explains what information we receive, how we use it and the choices you have.

What we collect

• Information you send us. When you message us on WhatsApp, call us or email us, we receive what you choose to share, such as your name, phone number, email and the treatments you are interested in.
• Visit data. We use Google Analytics to understand how people use the site: pages viewed, approximate location (city level), device and browser type, how you arrived, and whether you tapped a WhatsApp button. Google Analytics uses cookies or similar technologies for this.

This website does not have forms that store your information, and it does not ask for health information. Please do not send medical details through WhatsApp or email; we review your health history in person during your consultation.

How we use it

• To answer your questions and schedule or confirm your appointments.
• To understand which pages and services interest our visitors and improve the website.

We do not sell your personal information.

Who we share it with

We share information only with the services that make this website and our communication work: WhatsApp (Meta) when you message us, Google Analytics for visit statistics, and our website hosting provider. Each of them processes data under its own privacy policy. We may also disclose information if the law requires it.

Your choices

• You can block or delete cookies in your browser settings.
• You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.
• You can ask us what information we have from you, or ask us to delete it, by writing to the email below.

How long we keep it

We keep messages and contact details only as long as we need them to serve you or as the law requires. Google Analytics data is kept for up to 14 months.

Children

Our website is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

If we change how we handle information, we will update this page and the date at the top.

Contact

Che'C Serenity
3325 Hollywood Blvd, Suite 307, Hollywood, FL 33021
[email protected] · (786) 663-0351